Customer Testimonials

Mr. Central,

Your technician was here today to do my winter service. I cannot express how pleased I have been all these years with your service and your servicemen. They have always been friendly, helpful and extremely professional. I would recommend your service to anyone -- and often do! Best regards, and thanks again! Terry Reid Rules (check him on YouTube)

Lois Britten (aka Britten Reid)

Mr. Central,

I would like to thank your staff for the prompt action to install a replacement system at my residence. I recently had back surgery and was unable to maintain a fire in the fireplace and it was a burden for my wife to do it. Your men worked long after dark to ensure we had heat. Again I appreciate all that was done for our behalf.

Richard E. Rodgers, Aiken, SC

Mr. Central,

On Friday, Aug. 5, 2011, while doing some home improvements we had to make yet another trip to Lowes. When we got home at 3 p.m. we noticed our home temperature was going up and getter hotter. Tom checked the circuit breaker and then the system and he couldn't find anything except it didn't seem to be cooling. We called Mr. Central and voiced our concerns and were told that the serviceman was on a call and we would next in line. Before he got here our unit began to work again. We called the office and was advised that it would be best to have the service person check out the system anyway. Your technician arrived about 5:30 p.m. ... what an efficient and pleasant young man! He checked the system and could not determine the reason for the interruption of cooling. We were most concerned with the fact that it was late Friday afternoon and what if we had another malfunction. He reassured us that all we had to do was call and someone would come. Just wanted to let you know how pleased we were with your technician and the entire Mr. Central family. This is customer service at it's best! We are enjoying our solar system and it is nice to have the lower power bills when all our neighbors are complaining about their $300-plus bills. Sincerely with thanks,

Sandy and Tom Pearce, North Augusta, SC

Mr. Central,

I just wanted to thank you for having great people working for you. Your policies and leadership obviously pay off. From the initial salesman who called on us about your aluminum foil attic barrier program, to the install crew, to the manager who came today for his follow up imspection - all were truly professional, respectful and knowledgeable. I even joked that your guys always wear those little "booties" on their feet (which is MUCH appreciated by the way) and should be refereed to as "making a bootie call! " ;) - but seriously, you are well represented out there by your people - keep up the great job!

Steve and Kate Wyman, Aiken, SC

Mr. Central,

We really appreciate you and your team rushing to get the A/C in place. You know this, but I think you have a great team and they work hard and help each other. We were very impressed by their attitude and teamwork. Thanks again.

Fred Cavanaugh, Mayor of Aiken, SC

Mr. Central,

Thank you so much for the prompt and efficient service you provided us this summer. When our AC unit died on a hot day in May, my dad recommended I call Robert Giancroce. Mr. Giancroce personally visited our home, found evidence that our unit had been struck by lightnig and told us exactly what we needed. Two days later we were cool and happy! The service techs were knowledgeable and friendly, the equipment is quiet and energy-efficient and Mr. Central even communicated directly with our insurance company to expedite the claim. All in all, it was a great experience and we are loving the cool house and much lower power bills.

Courtney and Josh Ward, Augusta, GA

Mr. Central,

Your continued support for Aiken County Schools is simply REFRESHING! It is wonderful to have such community support from leaders like you. Thank you for all you do for us and so many others here in Aiken County. We appreciate you:). Take Care.

Tammy Travis, Millbrook Elementary School

Mr. Central,

I just wanted to thank you for having great people working for you. Your policies and leadership obviously pay off. From the initial salesman who called on us about your aluminum foil attic barrier program, to the install crew, to your supervisor who came today for his follow up inspection - all were truly professional, respectful and knowledgeable. I even joked that your guys always wear those little "bootees" on their feet (which is MUCH appreciated by the way) and should be refereed to as "making a bootee call!" ;) - but seriously, you are well represented out there by your people - keep up the great job!

Steve and Kate Wyman, Aiken, SC

Mr. Central,

I just wanted to let you know that three of your employees deserve a "medal" for handling the problems with Mom and Dad's home. (Robert P and Maxine Timmerman). I met your staff members there today and they really stood behind your motto of "fixed right". My mother is a shrewd businesswoman and will not tolerate anything other than 100 percent satisfaction. Your staff has stepped up to the plate and represented your company with skill, tact and knowledge to start correcting the return flow noise problem. So often employers hear only the bad feedback on their employees, so I wanted to make sure that when someone does a good job, they receive recognition. When I first met Mr. Giancroce at a cocktail party when he moved to Aiken, I was so impressed with his values and his company's values, I switched over to Mr. Central when the next problem arose with my unit. I have been satisfied ever since. Thank you for taking care of us.

Susan Timmerman, Aiken, SC

Mr. Central,

Per our conversation, I wanted to send this e-mail as further appreciation of the service that was provided by Mr. Central. At all times during the visit for our yearly service as a premium member, your employee conducted himself in a very professional manner. He answered all questions with courtesy and in a manner that even my Wife, who is from Germany could understand. He even did your company a great service as he explained the new service, "Cold-Plus", and how it could benefit us and our older unit. I'm usually very sceptical of these types of services as being just a scam, and I, 99.9% of the time, say an emphatic "NO", but he explained that he himself was so convinced, he would have it installed. Well, as everyone these days hope and pray the people and companies they conduct business with can be trusted to provide the services paid for and good sound advise, I hope and I do feel confident that this is a good product and will be Money well invested. As my wife and myself have always received great service from "Mr. Central", I feel good about our decision. I would also like to say, that if you and your company continue to hire the type of employees you do, I think, along with the service you have always provided us, continues, you will have a lifelong customer and a company that I will continue to recommend to all our friends and family. God Bless you, your company and all the employees' for continued success in a world where "Good Service" is extremely rare and just as refreshing as seeing a young employee like your technician, who takes pride in the work he performs and the people he works for!. Thanks again to you and your staff for being the exception in this industry and in society, period!!!!....

Scott Moore, Aiken, SC

Mr. Central,

This is just a short note to thank you and confirm the prompt and excellent service provided during the installation of the new outside HVAC unit at my residence. (I was impressed by) the quality and expertise demonstrated by the team members, including the Comfort Advisor, the Customer Care Representative and the two Mechanics, to get things done. Therefore it is easy for me to say, why your Company is ahead of the rest in the CSRA area.With best regards.

Mario G. Darrow

Mr. Central,

I was very satisfied with the service I received from your technicians. They did an excellent job repairing my air conditioner. Both were very pleasant, and worked very clean, even covering their work boots in the house.

Mrs. Yetta Schnitzer, Aiken, SC

Mr. Central,

I am thankful for caring, thoughtful, giving people like you. You make the world a better place. Thank you from the depths of my heart.

Rita Walden, 2nd grade teacher, Warrenville, SC

Mr. Central,

Just a short note to let you know that all the duct work you did on our house sure helped. The air movement noise is down considerably from where it used to be. The work reduced the noise (to the point) it does not bother me anymore; in fact, many times I don’t even realize that the unit is running.

Harry Schmidt, Plantation South, Aiken, SC

Mr. Central,

I would like to think Mr. Central for coming out and fixing my old unit enough so I would not have to buy a new unit. The tech that came out was friendly and did a good job. Now I feel real cool!!

Mark Davis, Johnston, SC

Mr. Central,

Today you sent to my residence a technician to service my heating and air unit. I would like to thank him for being very courteous and professional. I am well pleased with your service and would like to thank him and your company. It is great doing business with you and I look forward to doing the same in the future.

L. Harmon, VIP member, Trenton, SC

Mr. Central,

I would like to thank you and your employees for a job well done. Your team did one heck of a job installing my new HVAC unit. Under no fault of their own, the outside part of the unit was the incorrect model. Your supervisor spent a couple of hours or more on the phone finding the correct unit and then going to pick it up. Needless to say, they workied until 6:30 or beyond to correct the problem to make sure I had heat that night. Thanks again

W. Allen Glasser, Salley, SC

Mr. Central,

Sir - unit is just great. Very satisfied with it. The two young men who did the work were very professinal and courteous. You can be proud of them and please tell them my comments. Take care and keep on trucking.

Gene and Sally Hunst

Mr. Central,

I hope you were able to see my letter and vote of confidence in the Aiken Standard recently. Please feel free to post on your company website. I will continue to spread the word about Mr. Central and my wonderful experience. Thank you again, and please share with my technicians!

Tammie Newman, North Augusta, SC

Mr. Central,

I'd like to publicly thank Mr. Central for the renewed comfort of my home. The week before Christmas, I arrived home to the strong smell of smoke. The motor in my heater had gone "ka-put." I recalled Robert Giancroce was not only a strong education supporter but also the owner of a local heating and air conditioning company. I immediately looked up his website and sent an email. Well, it didn't take me long to receive a reply directly from Mr. Giancroce. He not only showed up early the next morning, but he had a technician at my house to provide a temporary "band-aid" until I could get a new unit installed the following week. My entire heating and air system was from the early 1970s. I had received quotes from other businesses in the past when my air conditioning unit went out years ago, but I can honestly say Mr. Central's fee for a complete air conditioning and heating high efficiency unit was far below the other businesses I contacted for just an air conditioning unit. Still skeptical on this new high efficiency unit, I waited until I had one full month of service and received a utility bill. Well, after opening my bill yesterday it was more than $75 less than it had been the past couple of months and even more than a year ago at this same time. Mr. Central technicians went above and beyond their duties to make sure I had what I needed when I needed it. They even corralled my runaway dog the day they installed my unit. Thank you Mr. Central staff and technicians for the affordable and efficient addition to my home.

Tammie Newman, North Augusta, SC

Mr. Central,

We had a service call Oct. 28 and discovered that our trusty heating and air system had had enough. Your technicians came the day after we called and told us our options. So on Nov. 3 a new system was installed by your crew. They were very courteous, clean and careful. It is so nice to know that in this day and age there are people who care and do things right. This means a lot to people who are on a limited income. Your representatives came back the next day to be sure all was all right. Please thank your crew for us again. Sincerely

Jean and Bill Shipman

Mr. Central,

The technicians you sent to install my air conditioner, are really GREAT employees. They were clean, cordial, cleaned up after themselves and were just a pleasure to deal with. They walked us through everything they did and explained everything to me. It was great to know they were drug free and they seemed to really care about their work and took care of my property as well. These two employees need to be recognized for the great job they do in representing your company. When my friends need any of the services you provide, I will make sure I tell them about your company. Mr. Centra; made this not-so-good experience a little easier to handle. Thanks.

Beverly Krell, North Augusta, SC

Mr. Central,

I came home today in the middle of the day to a pleasant surprise ... it was a cool 75 degrees in my living area. I have been in my home 15 years now and have never been able to get this place cool. I even replaced my units a few years ago, and though there was some improvement, on days like these (95-101 degrees) it would always be in the mid-80s when I got home. Other HVAC companies gave me the song and dance about my high ceilings and efficiency ... but your guys didn't buy it. Last fall, on one of those terribly hot days, your tech came and found a panel or door open in the crawl space under my house ... with ice cold air pouring into the void for the spiders and mice. He closed it up, sealed it good and suddenly my problems were gone. And I assure you I have never appreciated it more than I did today when I got out of my car and it was 102 degrees outside. Thank you. You guys are the best.

Jimmy Bennett, Augusta, GA

Mr. Central,

What I really like best is how they didn't discard me because I was an older person. They answered every one of my questions and that really let me know that they knew what they were talking about. I am very very happy with them. They did a wonderful job. They have just treated my husband and I with the greatest respect. I highly recommend Mr. Central.

Coralee Ramymond

Mr. Central,

We wanted to take this opportunity to thank you and your employees for the GREAT job you guys did on the install of our new AC/Heat unit. The crew was very knowledgeable and efficient. They were courteous and nice and we could tell they took pride in their work. They were very respectful in the care of our home when working inside and outside. We are very pleased with the results and appreciate the fine job! We will be recommending your company to all our friends! THANK YOU again!!!

Sue Gillispie and Frank Osegueda

Mr. Central,

Thank you for all you have done - the new AC/Furnace is great!!

Ms. Tisdale, Aiken SC

Mr. Central,

Thank you so much for coming to our rescue in our time of need! You just have no idea what it means to us! God bless you!

The Drawdy Family, Aiken, SC

Mr. Central,

This is a quick email to inform you about your employees and what a great job they do. I was very impressed with their knowledge about HVAC and their customer service details. I am sure I may I gotten a cheaper HVAC unit elsewhere but your staff made up mind to purchase from you. Not because they pressured me in anyway but because, as I said before, they were very knowledgeable and very quickly had answers to my questions even on a Saturday. What a great asset you have in your staff members. I hope the installation goes as well as the sale did. Thanks.

W. Allen Glasser

Mr. Central,

I just wanted to thank your company for the fast and professional service that you gave to my dad, and to the service man for helping him in his time of need. I just wish I could find your kind of service at all the companies I shop. Keep up the good work and thanks again.

Don, Aiken, SC

Mr. Central,

On August 27, my AC unit had gone out and I reported it to you. I want to sincerely thank you all for the prompt service you provide to me! It could not have been any better unless I was your only customer! My VIP membership has long paid for itself. Everyone whom I talked with on the phone, technicians, etc are always so nice. That means so very much (to a widow especially). Thanks again!

Mrs. Hall, Aiken, SC

Mr. Central,

My previous heat pump system was no longer keeping my home comfortable, so I had Mr. Central install a new heat pump. The sales representative was very knowledgeable and very polite. He called me several times while the new system was being installed and the two installers were also very polite. It is very hard for me to do some things and after they had completed the job and left, I went into my garage and discovered, unknown to me, they had cleaned the floor. I was very pleasantly surprised. I highly recommend Mr. Central Home Services.

Mr. Adams, Columbia, SC

Mr. Central,

This is just a short note to tell you how fortunate we are to have your companies service our home. On Sunday Sept. 7, our air conditioner was blowing warm air — as a VIP member I called your service in. Your technician showed up and had our unit blowing cool air before 10 a.m. You never really know if an insurance policy will pay off until you have a claim. We are very fortunate to know that we will always be comfortable with Mr. Central on our side.

Mr. McCarthy, Aiken, SC

Mr. Central,

On Wednesday night your service technician came to my home for a noise problem. I just wanted you to know how lovely, polite, and kind your technician was to me that night. Being a widow, I felt nervous about repairing my unit, but the technician made me feel extremely comfortable and stayed with me until 11 that night installing the new parts. I am completely happy with Mr. Central and have told everyone at my beauty parlor about "the nice young man."

Mrs. Little, Aiken, SC

Mr. Central,

I was certainly satisfied with my service agreement inspection today. Your technician came in the designated time frame and called to let me know exactly when he would be here. He was very polite and professional and asked several times if I had any questions. I appreciate the excellent service.

Patti Cutshall, Aiken, SC

Mr. Central,

Thank you for fixing my air conditioner so promptly! The repairman was so polite. I told all my bridge friends how worried I was yesterday, but today I play bridge again and I can't wait to tell them my good luck in having Mr. Central on my side! Thank you again. If your ears are red it's because your name will be mentioned all afternoon. Happy and pleased!

Sandra Holman, Aiken, SC

Mr. Central,

I just wanted to write you to let you know about my appreciation for your service at our house today. I called this morning and left a message about it being 86 degrees in the house because our unit had frozen up. Your staff followed up with a response call to let us know someone would be here around 3 o'clock. I was very pleased to see he had arrived early when I got home a little before 1:30. He quickly found a small leak that caused our unit to drop in pressure, thus causing the freeze up. He was very thorough in his troubleshooting and explained everything to me as he went along. After checking to make sure everything was working properly he told me about Cold-Plus and the benefits I should be able to expect if I chose to purchase it, which I did. Your technician was very personable and answered any questions I had. Quick and efficient service like this is why I remain a faithful customer of Mr. Central. Thank your team again for me.

Chris Bassford, Aiken, SC

Mr. Central,

Robert Giancroce came out and looked at what my old air and heating system consisted of and made the recommendations to me as to what he felt I needed. I was impressed that he and his installation crew used shoe covers before entering my home. On June 24, 2011, the crew replaced my old air and heat system with a new Amana Heat Pump. The installation techs were very professional and ensured my home was kept clean as they worked. They started early in the morning as planned and worked straight through until my new system was up and running. Robert called a few days later to ensure I was please with everything and a manager returned on July 1, 2011, to check and make sure the system was working properly. This is my first experience with Mr. Central and so far I am impressed as they have done as promised and advertised.

Randy Haupfear, Warrenville, SC

Mr. Central,

We would like to recognize the professionalism and courtesy of your technicians. Your technician came to our house on Dec. 8, 2011, between 5 and 6 PM for an emergency repair to our heating system. He was great about explaining what was needed to repair our system and potential causes for the damage to the system. We were very grateful for his time and expertise in finding and correcting the problem. He also explained other problems with our system, that would not be covered by our home warranty company. We really appreciated his candor about what was needed and what else would need to be done in the future. The timeliness with getting the system back on line was also appreciated. His patience with our questions and what was needed to meet the needs of our home warranty company was excellent and we are grateful that he was the one sent to help us get the system working and restoring heat to our home. Thank you for your time and consideration, and a hearty and well deserved thank you to your technician for his patience, courtesy, professionalism and attitude during his visit to our home.

Lee and PJ Harris

Mr. Central,

When my air conditioner went out on a Monday afternoon I called your Aiken office Tuesday before noon and I had a repair man at my house by 4 p.m. He also called before he came, just like i was told he would. After he fixed my air conditioner, we set up a maintenance apt. Your technician came to my house today to do that maintenance on my unit. He also called before he came, like he said he would, and was knowledgeable and friendly. I wanted you to know how happy I was with the customer service as well as the job your employees did. I will let my friends know.

Wendy Dietzel, Aiken, SC

Mr. Central,

Your Mr. Central employees do you proud! They know their products, procedures and they have terrific people skills. Your team of five technicians, managers and installers got our new systems installed in 100 degree heat and kept us cool with two room air-conditioners while installing the new system. Your staff called in a claim for us which State Farm promptly honored, providing even more relief! With people like this, you can't go wrong. Treat them well! Sincerely,

Phil Gagnon, Aiken, SC

Mr. Central,

This e-mail is prompted by the super service you and your organization provided to help us deal with an emergency situation when our central A/C system finally broke down on July 29. Your personal attention that afternoon helped us to realize that replacement of both furnace and A/C would be in our best interest. Your onsideration in making it economically affordable, and your diligence in securing the needed components so that an emergency installation could be completed on Saturday before our son and his wife came through for an overnight visit were particularly appreciated so that we could deal with 100-plus temps outside. We had a good and comfortable family visit with our Robert and his wife Pam. The new system maintains the house within one or two degrees of our set-point of 77F without need of the supplemental use of the one ton wall unit in the great room and in spite of the local heat wave this past week. Our basement remains dry and the dehumidifier has been unused. I have filled out and mailed in the warranty cards left with us. Again, a heartfelt thanks to you and your people for the timely and effective rescue. Sincerely,

Bob and Joanne Folger, North Augusta, SC

Mr. Central,

We just wanted to thank you again for the wonderful service your company provided when our air conditioner unit had to be replaced. We really appreciate your prompt service, trained technicians and professionalism. Your employees work really hard and never complain! It was truly a pleasure to work with your company. Hopefully we won't need your services for awhile but if we do, you certainly will be the ones we call! Thank you again,

Elizabeth Lightbody, Aiken, SC

Other satisifed customers have said ...

• Mr. Malcolm Hitt said we installed a new unit for him on Nov. 11, 2009. He said our install crew was very organized and professional. He is very happy.
• Mr. and Mrs. Brian Epperson stated that we have high morals and he is glad that we came out, we are honest and trustworthy and he will be going ahead with recommendations made by Mr. Central.
• Ms. Irene Phllips called us to thank TJ for doing such a great job. TJ told her he would return with a part for her unit and he returned and did what he promised. She said her unit was rattling for a long time, but TJ fixed it. She is very happy with TJ and wanted to let us know.
• Mr. Bob Bristol called our office to thank us for everything we did to take care of issues with his new system. He is happy our guarantee means something and that we back up our promise with prompt and courteous action.
• Mrs. Brown called and said that Mr. Central's Carpentry division did an absolutely wonderful job on the damaged ceiling. She said it looks wonderful!
• Fred & Joan Locke called to thank us for the great gift basket they received! She also booked an estimate appt for Mr. Central to speak to her about replacement of their water heater before it becomes a problem. She is very impressed with Mr. Central!
• Ms. McDaniel called in after service to say how impressed she was with Mr. Central and his technicians. The technicians were very professional, nice, very informative, and they answered all her questions and cleaned up after themselves! She stated she would definitely recommend us to her friends and family and felt we are a very trustworthy company. She stated she just had to call in and commend our technicians and Mr. Central!
• Robert McCoy called to schedule a return appointment and he said Mr. Central's comfort advisor was an awesome tech and he would never allow anyone else to work on his unit. He knows what he is doing and also gets him taken care of.